If you need to change your account username or email, contact support at [email protected] and they can update that for you. To change your PureStream PASSWORD, go to this form, enter your USERNAME in the field provided (typically, your email address), then submit. Once you do that, *IF* the USERNAME you entered matches a valid account, a secure link to reset your password will be emailed to the address associated with the account. So check your inbox for the Password Reset email. Once you have that follow the link to the secure reset page, enter your username and your desired password. NOTE: your password cannot contain non-western characters a hashtag (#) ampersand (&) or plus (+) sign. These symbols are frequently used for command line parameters on the server level, so if you include them in a username or password, the authentication server basically does not recognize them. IF YOU DO NOT RECEIVE a password reset email… check your spam folder, it may be there. If you still don’t see the email, there’s a good chance the USERNAME you entered in the form was not found as a valid username. Just send an email to [email protected] and they’ll be glad to help.