HOW DO I UPDATE MY PAYMENT INFO, CANCEL AND/OR TURN OFF RECURRING BILLING?

Updating Your Payment Details

Updating your Credit Card info: If you signed up using our Credit Card Option, email [email protected] with your update request and we’ll email you a special link to a secure page where you can update your credit card to make it current.

Updating your PayPal info: If you signed up using the PayPal Option, log into your PayPal account and in the upper right, click your account name and then “Account Settings” under that. On the left, select “Money, Banks & Cards.” Then on the right, if you scroll down, you’ll see “Automatic Payments”… click on the “Set/Manage Automatic Payments” link below that. That will bring up all your preapproved payments and subscriptions and “Whisperings: Solo Piano Radio” should be on that list. Click on the “Whisperings: Solo Piano Radio” subscription link and at the bottom of the following page, you can see and change/update your funding source for the subscription.

Canceling Your Subscription and/or Recurring Billing…

If you’re cancelling due to difficulty you’re having with your subscription, we would love to have the opportunity to help solve your problem. Just email [email protected] and let us know what’s going on. Most issues encountered are easily resolved. That being stated…

To Cancel a Credit Card Subscription and/or Recurring Billing: If you signed up for recurring billing using our Credit Card payment option, you can cancel by sending a request to [email protected] . We’ll take care of that for you and confirm when it’s done.

To Cancel a PayPal Subscription and/or Recurring Billing: If you signed up for recurring billing via PayPal, log into your PayPal account, click on the “Activity” menu, and then do a Search for “Whisperings” and then set the search date to either this year or last year, depending on when you last paid. If you have an active subscription, “Whisperings: Solo Piano Radio” will show up on your list. Click on the link to view the details, then click on “View Recurring Payment Details.” On that page, there is a link to cancel your subscription. Make sure when you cancel, you click the comfirm option on the page that follows as well. NOTE: PayPal will immediately cancel your subscription and your access to PureStream. We are notified when someone cancels, so if you have time left on your term, we will reactivate your account on our side for the remainder of your paid term as soon as we see that.

If it’s easier for you, you can cancel by sending a request to [email protected] and we’ll take care of that for you.

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Do You Want to Submit Your Music?

Check out our current submissions guidelines

Still Need Help?

If you need help beyond the FAQ’s, or need to get in touch with us about something not covered there, just send an email to [email protected]. Please allow up to 24 hours for a response (though, usually it’s much quicker).