First, note that both your USERNAME and PASSWORD are case sensitive. That means you need to match the case (upper/lower case) when you type them in. Typically, your PureStream USERNAME is the email address you first signed up with (if you signed up using PayPal, it will be your *primary* PayPal email address.) Your PASSWORD is whatever you set up when you first signed up. If you can’t remember your PASSWORD, go to this form, enter your USERNAME in the field provided (again, that’s usually your email address), then submit. Once you do that, *IF* the USERNAME you entered matches a valid account, a secure link to reset your password will be emailed to the address associated with the account. So check your inbox for the Password Reset email. If you don’t receive an email… check your spam folder, it may be there. If you still don’t see the email, there’s a good chance the USERNAME you entered in the form was not found as a valid username. Just send an email support at [email protected] and they’ll be glad to help you figure out what your USERNAME might be.
