If your stream keeps buffering, skips, just plain stops, or the player ends your session after a period of time, that is symptomatic of trying to connect to us through an overtaxed, congested network. There may not be enough available bandwidth on your local network… or the problem could lie anywhere between you and our server. Between you and our server there could be a dozen or more network hops. If there’s a network connection problem at any one of those hops, that will effect your ability to receive our stream.

This can be a tough problem to troubleshoot as the source of the problem could be just about anywhere between you and us.

NOTE: The only time our player will expire your session is if a) you pause the player for an hour or b) the player times out due to bandwidth or connectivity issues. The player is designed for indefinite play time, so as long as you have internet connectivity, the player will continue to play. There is no time limit.

BEFORE YOU DO ANYTHING ELSE, try these two things:

1. Try connecting using a different browser. If you encounter the problem regardless of which web browser you are using, that confirms the problem is not browser related, but is more likely a network issue. However, if you can stay connected just fine on a different browser, you may way to clear your browser cache on the problem browser. Just google “How to clear the cache in (whatever your browser is)” and you’ll find instructions on how to do that. You just want to clear the temporary files and images for whichever browser you are using… then completely shut down and restart your system.
2. Try a simple system restart. This will free up system resources in event the problem is a system resource issue.

If you encounter the connection problem regardless of which web browser you are using and a system reboot doesn’t clear it up, that pretty much confirms the problem is most likely a network issue.

The solution to this problem, in most cases, is to tune in using our lower bit rate stream options. If you’re using our web site player, the simplest way to do that is to uncheck the “Customized” box before you log in. This will put you in our basic player, which requires much less bandwidth than the custom player. So uncheck that box, log in and see if you can stream without interruption. That may be enough.

If the problem just recently started out of nowhere, more than likely it will clear up just as mysteriously and suddenly, so you can always try again at a later time.

If you still have difficulties keeping the connection, send an email support at [email protected] and perhaps they can make some other suggestions.